Refund & Shipping Policy

Refunds, Returns & Perfect Fit Guarantee

Operated by Emyu Limited (Company No. 16512992)
Last updated: 17 October 2026

Perfect Fit Guarantee: If the mats do not fit correctly, choose a free corrected, full-fit replacement or a full refund. AutoCarMats pays the return shipping.

45-day change-of-mind returns: UK customers may return an order within 45 days of delivery. We provide a prepaid return label, charge no restocking fee and issue a full refund.

Delivery: Free tracked UK delivery, normally 2–6 business days in total.

Perfect Fit Guarantee

Every mat set is made for the make, model and year selected with the order. If the mats do not fit correctly, email us with your order details and clear photos showing the mats positioned in the vehicle.

You can choose either a free corrected, full-fit replacement or a full refund. AutoCarMats pays the return shipping for a fit mismatch.

Fitting the mats in your vehicle to check the fit does not remove your right to a replacement or refund where the fit is incorrect.

45-day change-of-mind returns

AutoCarMats voluntarily offers UK customers a 45-day change-of-mind return period, measured from the date of delivery, including for our standard vehicle-specific made-to-order mat sets.

To start a change-of-mind return, contact us within 45 days of delivery. We provide a prepaid UK return label and do not charge a restocking fee.

The item must be clean, undamaged and in a resellable condition. Reasonable handling to inspect the product and check the fit is permitted. These conditions do not apply to a genuine fit mismatch, fault or other statutory claim.

Once the approved return is received, a full refund is issued to the original payment method within 7 days. Your bank or payment provider may need additional time to show the funds.

Faulty, damaged or incorrect products

If a product arrives faulty, damaged, incorrect or materially different from its description, contact us promptly. We will provide an appropriate remedy and pay reasonable return costs. This policy does not limit your statutory rights.

Delivery

Orders are prepared in 0–2 business days. After dispatch, tracked UK delivery normally takes 2–4 business days, for a typical total of 2–6 business days. We use UPS and Evri for tracked UK deliveries. We select the courier for each order, and your dispatch email will confirm which company is delivering your parcel and provide tracking details. UK delivery is free.

Two-Year Limited Warranty

AutoCarMats EVA car mats are covered by a two-year limited warranty from the date of delivery. This warranty covers manufacturing defects in materials or workmanship that occur during normal private vehicle use.

It does not cover normal wear and tear, accidental or deliberate damage, misuse, incorrect installation, alterations, damage caused by unsuitable cleaning products, or damage caused by failing to secure the mats correctly.

To make a warranty claim, email info@autocarmats.co.uk with your order number, a description of the issue and clear photographs. If the claim is covered, we will repair or replace the affected item at no cost. If neither remedy is practical, we will provide an appropriate refund.

This limited warranty is provided by Emyu Limited and is in addition to, and does not affect, your statutory consumer rights.

Materials and sustainability information

Our mats are made from EVA (ethylene-vinyl acetate), a lightweight, waterproof synthetic material selected for durability and easy cleaning. The washable construction is designed for long-term use and to reduce the need for frequent replacement.

EVA is not biodegradable, and recycling availability varies by local facility. We do not claim that the material is impact-free or universally recyclable. Any environmental benefit should be understood only in relation to the product's durability, washability and intended service life—not as a claim that the material itself has no environmental impact.

How to start a return or fit claim

Email info@autocarmats.co.uk with your order number and the reason for the return. For a fit issue, include photos showing the mats positioned in the vehicle.

We will arrange a prepaid return label. Returns must be sent only to:
35 Langford Road
Trowbridge
Wiltshire
BA14 8NX
United Kingdom

Please do not send returns to our registered office.

Business and legal address

Emyu Limited
Unit DA2 Sutherland House
43 Sutherland Road
London
E17 6BU
United Kingdom
Company No. 16512992

This policy does not affect your statutory rights.