Shipping policy

Shipping Policy – AutoCarMats

Operated by Emyu Limited (Company No. 16512992)

Free tracked UK delivery

UK delivery is free. Orders are prepared in up to 2 business days. After dispatch, tracked UK delivery normally takes 2–4 business days, for a typical total of 4–6 business days.

Tracking details are sent when the order is dispatched. Delivery times are estimates and may be affected by carrier delays, severe weather, public holidays or an incomplete delivery address.

Order checks and delivery details

Please check the make, model, year and delivery address before placing your order. If you notice an error, email info@autocarmats.co.uk as soon as possible. Once production or dispatch has started, some changes may no longer be possible.

Returns and fit issues

Our Perfect Fit Guarantee provides a free corrected, full-fit replacement or a full refund if the mats do not fit correctly. AutoCarMats pays the return shipping. Fitting the mats to check the fit does not remove this right.

Change-of-mind returns are free within 14 days of delivery. We provide a prepaid return label, charge no restocking fee and issue a full refund to the original payment method within 7 days after the approved return is received.

Read the full refund, returns and Perfect Fit Guarantee policy.

Return address

Returns must be authorised first and sent only using the instructions and prepaid label we provide:

35 Langford Road
Trowbridge
Wiltshire
BA14 8NX
United Kingdom

Please do not send returns to our registered office.

Business and legal address

Emyu Limited
Unit DA2 Sutherland House
43 Sutherland Road
London
E17 6BU
United Kingdom
Company No. 16512992

Contact: info@autocarmats.co.uk