Shipping policy

AutoCarMats - Shipping Policy

(Operated by Emyu Limited, Company No: 16512992)
Last updated: 13 November 2025

Store Name: AutoCarMats
Legal Entity: Emyu Limited
Contact: info@autocarmats.co.uk
Return Address: 35 Langford Road, Trowbridge, BA14 8NX, United Kingdom
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM | Saturday, 10:00 AM – 2:00 PM | Sunday, Closed
Currency: GBP (£)

1) Processing Times

All orders are processed and dispatched within 2 business days of purchase.

2) Shipping Methods & Estimated Delivery (UK Only)

United Kingdom delivery time: 2–4 business days from dispatch.
Total estimated delivery time (processing + shipping): 4–6 business days.
We currently ship within the UK only.

3) Shipping Fees

All UK orders include FREE delivery.
No minimum order value is required.

4) Order Tracking

A tracking link is emailed once your order has been dispatched. Please allow 24–48 hours for tracking updates.

5) Address Accuracy & Changes

Please ensure your shipping address is complete and accurate. Address changes may not be possible after dispatch. If an order is returned due to an incorrect address, reshipment costs may apply.

6) Delivery Attempts & Safe Place

Depending on the carrier, parcels may be left in a safe place, with a neighbour, or may require a signature. If a parcel is returned to us after failed delivery attempts, reshipment can be arranged (additional postage may apply).

7) Lost, Delayed, or Damaged Parcels

If tracking shows no movement for 7 days, contact us at info@autocarmats.co.uk. For damaged items, contact us within 7 days of delivery with photos of the packaging and product; we will arrange a replacement or refund.

8) PO Boxes & Restricted Addresses

Delivery to PO Boxes or restricted addresses may not be available with all carriers. Please contact us before ordering if unsure.

9) Split Shipments

Orders with multiple items may be shipped in separate parcels. Tracking will be provided for each parcel.

10) Pre-Orders & Backorders

If applicable, estimated shipping dates will be shown on the product page. We will notify you of any major updates or delays.

11) Failed Delivery / Return to Sender

We can reship your order (additional postage applies), or refund the item price (minus any carrier return fees, if applicable).

Customer Support

You can reach our support team 24/7 through the help button on our website.

12) Contact

Email: info@autocarmats.co.uk
Emyu Limited
35 Langford Road
Trowbridge, BA14 8NX
United Kingdom